BSAC has formalised a complaints procedure for considering complaints from members.

Please read the guidance below before completing the form and ensure you have all information and evidence available. 

Guide to Grievance Process

The grievance process is initiated by completion of this online form only. This is to ensure that all relevant information is provided to establish the validity of any grievance and ensures accurate allocation to the relevant person or group for handling.

In broad terms the grievance procedure can be used to:

  • Raise a grievance based on breach of BSAC Rules, policies, training or guidance
  • Request support to help resolve conflict
  • Appeal against inappropriate disciplinary action
  • Whistle blowing (Safeguarding)

Foundation of a grievance

A grievance should relate to the Rules, Policies, Training and guidance of BSAC which are summarised in the Code of Conduct. If you are considering raising a grievance, then you should ensure that it is covered by the terms of the Code of Conduct.

You can raise a grievance yourself or on behalf of an organisation (eg branch) but if you are raising a grievance on behalf of an organisation you must be authorised to do so. All information contained within the Grievance form will be handled in accordance with BSAC Privacy Policy.

If you are under 18 then BSAC may, depending on the circumstances of the grievance, advise parents (or legal guardian) that you have raised a grievance.

Attempts at resolution

Every effort should have been made to resolve a complaint before raising a grievance with BSAC. In particular branch disputes should be resolved within the branch structure following branch procedures set out in the branch Bye Laws. Where it has not been possible to resolve a complaint locally then evidence must be provided of all efforts made to resolve any complaint.


In order to deal effectively with any grievance consideration needs to be based on substantiated evidence. The grievance form below will allow the uploading of documentary evidence in support of any grievance and it is essential that all relevant evidence is provided at the outset. The form requests that you first list the evidence that you will upload and then provides the facility to upload that evidence. Evidence can be submitted as Word files, PDF....

Desired Outcome

The form also asks you to outline what your desired outcome to be. You can assist considerably by being aware that it is likely that all parties concerned will need to make compromises.

All fields marked with * are required.

Subject area for Grievance

Please list the general subject area for your grievance?
This will facilitate allocation of the correct person or group ensuring an efficient response.

Please select the most relevant category for your complaint

Have you read and understood the requirements for submitting a grievance?
Your details - person submitting the grievance

Please enter your detail below.

Fields marked with an asterisk* must be completed

Are you over 18?
Please let us know how you want us to contact you?

select preferred option

Detail of Grievance

Please use this section to provide as much detail regarding your grievance as possible.

Please add as much relevant detail as possible

Please detail all steps taken to try to resolve your grievance

Please list all documents you will be providing as supporting evidence for your grievance

Please outline the resolution you are looking for to your grievance and any compromises that may be considered

Provide evidence

Please use this section to upload supporting evidence for your grievance.

Please note that submission of evidence is essential to the careful consideration of any grievance.

Please use to upload evidence file 1 - number should be reflected in the documents list

Please use to upload evidence file 2 - number should be reflected in the documents list

Please use to upload evidence file 3 - number should be reflected in the documents list

Please use to upload evidence file 4 - number should be reflected in the documents list

Please use to upload evidence file 5 - number should be reflected in the documents list

Complete this if you have further documents to provide stating the number - you will be contacted and advised how to do this


Please click the box to indicate you are a human rather than an automated system completing this form.

Last step

Please check and submit your grievance

Website by NetXtra