BSAC has formalised a complaints procedure for considering complaints from members.
Please read the guidance below before completing the form and ensure you have all information and evidence available.
Guide to Grievance Process
The grievance process is initiated by completion of this online form only. This is to ensure that all relevant information is provided to establish the validity of any grievance and ensures accurate allocation to the relevant person or group for handling.
In broad terms the grievance procedure can be used to:
- Raise a grievance based on breach of BSAC Rules, policies, training or guidance
- Request support to help resolve conflict
- Appeal against inappropriate disciplinary action
- Whistle blowing (Safeguarding)
Foundation of a grievance
A grievance should relate to the Rules, Policies, Training and guidance of BSAC which are summarised in the Code of Conduct. If you are considering raising a grievance, then you should ensure that it is covered by the terms of the Code of Conduct.
If you are under 18 then BSAC may, depending on the circumstances of the grievance, advise parents (or legal guardian) that you have raised a grievance.
Attempts at resolution
Every effort should have been made to resolve a complaint before raising a grievance with BSAC. In particular branch disputes should be resolved within the branch structure following branch procedures set out in the branch Bye Laws. Where it has not been possible to resolve a complaint locally then evidence must be provided of all efforts made to resolve any complaint.
In order to deal effectively with any grievance consideration needs to be based on substantiated evidence. The grievance form below will allow the uploading of documentary evidence in support of any grievance and it is essential that all relevant evidence is provided at the outset. The form requests that you first list the evidence that you will upload and then provides the facility to upload that evidence. Evidence can be submitted as Word files, PDF....
The form also asks you to outline what your desired outcome to be. You can assist considerably by being aware that it is likely that all parties concerned will need to make compromises.
All fields marked with * are required.