Here you can find the answers to some of the most frequently asked questions about the new MyBSAC platform, powered by Sport:80.
Where do I find a list of training events?
Logged in, on the left hand menu, listed as the third item - click on 'Courses'
What does the 'View' button do?
This provides an overview or summary of the training course.
How do I search for an event?
Click on the menu item 'Courses' and search for the name of the event, for example 'OWIC' or 'Search and Recovery.'
How do I book onto an event?
From the event listings, click on 'Enter now'. Or from the in-depth view click on the blue button 'Register'. You will be shown:
- the course details and entry fee; click 'next'
- You have the option to provide emergency contact details; click 'next'
- You can provide additional information, ie anything you want the course organiser to be aware such as special requirements or health conditions; click 'next'
- Leave the 'random allocation' box blank; click 'next'
- Click 'Done' - you can then 'Checkout now' and pay for your course.
To secure your place, you need to 'Checkout now' - otherwise the course will sit in your basket and you will not be booked on.
How do I redeem a discount code?
Follow the steps above. At the checkout stage you can enter your code into the 'Discount code' box and the price will be adjusted.
The event I want to attend is showing as 'Ineligible'. What does this mean?
You current qualifications or diving grades do not meet the pre-requisite requirements for that course.
An event is showing as 'Ineligible' but I have the correct qualifications. What should I do?
Please contact bookings@bsac.com.
Where can I see my booked events?
On your profile, scroll to the bottom and click on 'Entries'. All courses you are booked onto will be listed.
Can I amend an event booking?
[Jen to confirm - transfer or refund?]
What if I can't see the event listed I want to book?
Full or cancelled events will disappear from the listings. If there's an event not scheduled that you want to go on, email bookings@bsac.com
I'm a Training Officer, can I book for a group of students?
Attendees need to book onto the event themselves, as the system updates their individual record.
I'm a parent of a child (under 16) in BSAC, can I book them onto a course?
[ANSWER]
A group of us would like an event and we can't find one close enough to us. Can events be set up?
Email bookings@bsac.com to discuss your options.
I was unable to attend the event - can I get a refund?
No-shows are not refundable. Check the bookings policy for full terms.
The event was cancelled - what happens next?
If an event is cancelled, you will be offered an alternative event or a refund.
Will I get a reminder before the event?
You will receive a confirmation when you book onto an event. There is no reminder from the system.
Where can I find the joining instructions?
These will be sent by the system two weeks before the event.
Do I need my own equipment to take part in a training event?
Yes, this information will be sent as part of the joining instructions.
Can my BSAC club host our own event?
This is a feature that will be offered through the platform at a future date.
Can I book onto events hosted by other BSAC clubs?
As above this is a planned feature.
Do I need to pay separately for the venue, eg inland dive site like Stoney Cove or training facility?
Yes, other costs are payable separately.
